Privacy
FirmGuards Privacy Policy
This Privacy Policy outlines how FirmGuards (referred to as the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you interact with our website, use our services, or make purchases from firmguards.com (the "Site") or communicate with us through any other means (collectively, the "Services"). In this Privacy Policy, "you" and "your" refer to you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we collect according to this Privacy Policy.
Please review this Privacy Policy carefully. By accessing or using any of the Services, you consent to the collection, use, and disclosure of your information as described herein. If you do not agree with this Privacy Policy, please refrain from using or accessing any of the Services.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any revisions to the Privacy Policy will be posted on the Site, and the "Last updated" date will be updated accordingly.
How We Collect and Use Your Personal Information
To deliver the Services, we gather and have gathered personal information about you from various sources over the past 12 months, as outlined below. The type of information collected and its usage depend on your interactions with us.
Apart from the specific purposes listed below, we may utilize the information we collect to communicate with you, deliver the Services, adhere to legal obligations, enforce applicable terms of service, and safeguard or defend the Services, our rights, and the rights of our users or others.
What Personal Information We Collect
The personal information we obtain about you varies based on your interactions with our Site and use of our Services. When we refer to "personal information," we mean information that identifies, relates to, describes, or can be linked with you. Below are the categories and specific types of personal information we collect.
Information We Collect Directly from You
Information directly submitted by you through our Services may include:
- Basic contact details: including your name, address, phone number, and email.
- Order information: such as your name, billing address, shipping address, payment confirmation, email address, and phone number.
- Account information: including your username, password, and security questions.
- Shopping information: comprising the items you view, add to your cart, or save to your wishlist.
- Customer support information: encompassing the details you provide in communications with us, like messages sent through the Services.
Certain features of the Services may require you to furnish specific information about yourself. While providing this information is optional, choosing not to do so may restrict your access to certain features of the Services.
Information We Collect through Cookies
We automatically collect certain information about your interactions with the Services ("Usage Data") through the use of cookies, pixels, and similar technologies ("Cookies"). Usage Data may encompass details about how you access and utilize our Site and your account, including device information, browser information, network connection information, IP address, and other data pertaining to your interaction with the Services.
Information We Obtain from Third Parties
Additionally, we may acquire information about you from third parties, including vendors and service providers who collect information on our behalf. These sources may include:
- Companies supporting our Site and Services, like Shopify.
- Our payment processors, who collect payment information to process your transactions and fulfill your orders.
- When you interact with our Site, open or click on emails we send, or engage with our Services or advertisements, we or third parties may automatically collect certain information using online tracking technologies.
Any information obtained from third parties will be handled in accordance with this Privacy Policy. We are not accountable for the accuracy of information provided by third parties or their policies or practices. For more details, refer to the section below titled "Third Party Websites and Links."
How We Use Your Personal Information
We employ your personal information for various purposes, including but not limited to:
- Providing Products and Services: To deliver the Services, process payments, fulfill orders, send notifications related to your account or transactions, manage your account, arrange shipping, facilitate returns and exchanges, and enable you to post reviews.
- Marketing and Advertising: To send marketing communications, display advertisements, and tailor the Services and advertising on our Site and other platforms.
- Security and Fraud Prevention: To detect, investigate, or take action against fraudulent, illegal, or malicious activities.
- Communication: To provide customer support, improve our Services, and maintain our business relationship with you.
Cookies
Similar to many websites, we utilize Cookies on our Site to enhance user experience, run analytics, and understand user interaction with the Services. Most web browsers accept Cookies by default, but you can configure your browser settings to reject or remove Cookies. However, please note that doing so may affect certain features and functionality of the Services.
How We Disclose Personal Information
In specific circumstances, we may disclose your personal information to third parties for legitimate purposes, as outlined in this Privacy Policy. Such circumstances may include:
- Sharing with vendors or third parties who provide services on our behalf.
- Collaboration with business and marketing partners, including Shopify, for service provision and advertising.
- Disclosing information as directed by you or with your consent.
- Sharing with our affiliates or within our corporate group.
- In connection with business transactions, legal obligations, or protection of rights.
For details regarding the categories of personal information disclosed over the past 12 months, refer to the section titled "How We Collect and Use Your Personal Information."
User Generated Content
The Services may enable you to post product reviews and other user-generated content. Such content is public and accessible to anyone. We are not liable for the privacy or security of information made publicly available.
Third Party Websites and Links
Our Site may include links to third-party websites. We recommend reviewing the privacy and security policies of such websites, as we do not control or guarantee their practices. Additionally, any information you share on third-party platforms may be visible to other users.
Children’s Data
Our Services are not intended for children, and we do not knowingly collect personal information from children. If you are a parent or guardian of a child whose personal information we possess, you may contact us to request its deletion.
Security and Retention of Your Information
While we implement security measures, we cannot guarantee "perfect security." We advise against transmitting sensitive or confidential information through unsecured channels. The retention period for your personal information varies based on several factors, including legal obligations and business needs.
Your Rights and Choices
Depending on your jurisdiction, you may have certain rights regarding your personal information, such as:
- Right to Access/Know: Requesting access to the personal information we hold about you.
- Right to Delete: Requesting deletion of personal information we maintain about you.
- Right to Correct: Requesting correction of inaccurate personal information.
- Right of Portability: Requesting a copy of your personal information and its transfer to a third party.
For additional details and to exercise your rights, please contact us. We do not discriminate against individuals for exercising their rights.
Complaints
If you have concerns about how we handle your personal information, please contact us.
Call: (850) 312-8313
Email: info@firmguards.com
This Privacy Policy outlines how FirmGuards (referred to as the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you interact with our website, use our services, or make purchases from firmguards.com (the "Site") or communicate with us through any other means (collectively, the "Services"). In this Privacy Policy, "you" and "your" refer to you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we collect according to this Privacy Policy.
Please review this Privacy Policy carefully. By accessing or using any of the Services, you consent to the collection, use, and disclosure of your information as described herein. If you do not agree with this Privacy Policy, please refrain from using or accessing any of the Services.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any revisions to the Privacy Policy will be posted on the Site, and the "Last updated" date will be updated accordingly.
How We Collect and Use Your Personal Information
To deliver the Services, we gather and have gathered personal information about you from various sources over the past 12 months, as outlined below. The type of information collected and its usage depend on your interactions with us.
Apart from the specific purposes listed below, we may utilize the information we collect to communicate with you, deliver the Services, adhere to legal obligations, enforce applicable terms of service, and safeguard or defend the Services, our rights, and the rights of our users or others.
What Personal Information We Collect
The personal information we obtain about you varies based on your interactions with our Site and use of our Services. When we refer to "personal information," we mean information that identifies, relates to, describes, or can be linked with you. Below are the categories and specific types of personal information we collect.
Information We Collect Directly from You
Information directly submitted by you through our Services may include:
- Basic contact details: including your name, address, phone number, and email.
- Order information: such as your name, billing address, shipping address, payment confirmation, email address, and phone number.
- Account information: including your username, password, and security questions.
- Shopping information: comprising the items you view, add to your cart, or save to your wishlist.
- Customer support information: encompassing the details you provide in communications with us, like messages sent through the Services.
Certain features of the Services may require you to furnish specific information about yourself. While providing this information is optional, choosing not to do so may restrict your access to certain features of the Services.
Information We Collect through Cookies
We automatically collect certain information about your interactions with the Services ("Usage Data") through the use of cookies, pixels, and similar technologies ("Cookies"). Usage Data may encompass details about how you access and utilize our Site and your account, including device information, browser information, network connection information, IP address, and other data pertaining to your interaction with the Services.
Information We Obtain from Third Parties
Additionally, we may acquire information about you from third parties, including vendors and service providers who collect information on our behalf. These sources may include:
- Companies supporting our Site and Services, like Shopify.
- Our payment processors, who collect payment information to process your transactions and fulfill your orders.
- When you interact with our Site, open or click on emails we send, or engage with our Services or advertisements, we or third parties may automatically collect certain information using online tracking technologies.
Any information obtained from third parties will be handled in accordance with this Privacy Policy. We are not accountable for the accuracy of information provided by third parties or their policies or practices. For more details, refer to the section below titled "Third Party Websites and Links."
How We Use Your Personal Information
We employ your personal information for various purposes, including but not limited to:
- Providing Products and Services: To deliver the Services, process payments, fulfill orders, send notifications related to your account or transactions, manage your account, arrange shipping, facilitate returns and exchanges, and enable you to post reviews.
- Marketing and Advertising: To send marketing communications, display advertisements, and tailor the Services and advertising on our Site and other platforms.
- Security and Fraud Prevention: To detect, investigate, or take action against fraudulent, illegal, or malicious activities.
- Communication: To provide customer support, improve our Services, and maintain our business relationship with you.
Cookies
Similar to many websites, we utilize Cookies on our Site to enhance user experience, run analytics, and understand user interaction with the Services. Most web browsers accept Cookies by default, but you can configure your browser settings to reject or remove Cookies. However, please note that doing so may affect certain features and functionality of the Services.
How We Disclose Personal Information
In specific circumstances, we may disclose your personal information to third parties for legitimate purposes, as outlined in this Privacy Policy. Such circumstances may include:
- Sharing with vendors or third parties who provide services on our behalf.
- Collaboration with business and marketing partners, including Shopify, for service provision and advertising.
- Disclosing information as directed by you or with your consent.
- Sharing with our affiliates or within our corporate group.
- In connection with business transactions, legal obligations, or protection of rights.
For details regarding the categories of personal information disclosed over the past 12 months, refer to the section titled "How We Collect and Use Your Personal Information."
User Generated Content
The Services may enable you to post product reviews and other user-generated content. Such content is public and accessible to anyone. We are not liable for the privacy or security of information made publicly available.
Third Party Websites and Links
Our Site may include links to third-party websites. We recommend reviewing the privacy and security policies of such websites, as we do not control or guarantee their practices. Additionally, any information you share on third-party platforms may be visible to other users.
Children’s Data
Our Services are not intended for children, and we do not knowingly collect personal information from children. If you are a parent or guardian of a child whose personal information we possess, you may contact us to request its deletion.
Security and Retention of Your Information
While we implement security measures, we cannot guarantee "perfect security." We advise against transmitting sensitive or confidential information through unsecured channels. The retention period for your personal information varies based on several factors, including legal obligations and business needs.
Your Rights and Choices
Depending on your jurisdiction, you may have certain rights regarding your personal information, such as:
- Right to Access/Know: Requesting access to the personal information we hold about you.
- Right to Delete: Requesting deletion of personal information we maintain about you.
- Right to Correct: Requesting correction of inaccurate personal information.
- Right of Portability: Requesting a copy of your personal information and its transfer to a third party.
For additional details and to exercise your rights, please contact us. We do not discriminate against individuals for exercising their rights.
Complaints
If you have concerns about how we handle your personal information, please contact us.
Call: (850) 312-8313
Email: info@firmguards.com