Order Cancellation Policy
Order Cancellation Before Shipment
Customers may cancel their order within 24 hours of purchase, provided the order has not yet shipped. Please email us at info@firmguards.com with your order number to request a cancellation.
Orders Already Shipped
Once an order has been shipped, it cannot be canceled. Please review your order carefully before confirming purchase.
Refunds for Canceled Orders
Approved cancellations will be refunded to the original payment method within 5–10 business days, depending on your bank or payment provider.
Contact Us
If you have any questions about your order or this cancellation policy, please contact us at info@firmguards.com. Our team will be happy to assist you.