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Exchanges & Refunds


Replacements

If any of our products arrive defective or damaged, kindly notify us within 7 days from the date of delivery.

To request for a replacement, customers are required to provide photographic / video evidence of the product's defects.

Customers are to keep the products unused and unwashed in their original packaging to qualify.

If the case is deemed valid, we will send a replacement.

Exchanges

Exchanges are valid for products that require sizing.

To request for an exchange, kindly notify us within 7 days from the date of delivery.

Customers are to keep the products unused and unwashed in their original packaging to qualify.

If the product's size was sent wrongly, we will cover the cost of the whole process.

If the product's size was sent as per the order's details, the customer will be responsible for the returns shipping fee.

Returns

Returns are applicable for defective or damaged goods.

We require images or video recordings as evidence for approvals.

Kindly notify us within 7 days from the date of delivery.

Customers are to keep the products unused and unwashed in their original packaging to qualify.

Refunds

Items that arrive defective or damaged qualify for refunds.

Kindly notify us within 7 days from the date you received your package.

To request for a refund, customers are required to provide photographic / video evidence of the products.

Customers are to keep the products unused and unwashed in their original packaging to qualify.

Order Cancellations

All order cancellations are to be made within 12 hours from the time you placed your order. If no cancellations are made during this time frame and the order is shipped, we will not be able to make any cancellations. Orders below $150 that qualify for cancellations will be subjected to a $10 processing fee while orders exceeding that amount will be subjected to a $20 processing fee.

Kindly send all service requests to support@firmguards.com.

*** Always remember to enclose your order number and name on or in the return package so that we may identify, authorize and process your replacements/exchanges/refunds. ***
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