Exchanges & Refunds

Take note:

• Kindly reach out to us before sending any return/exchange packages.
• Please do not send us any packages before confirming our return address. 

Refunds: if applicable

• In rare cases that our products arrive damaged or are defected
• Refunds will be processed within 14 days of receiving the returned item.
• The refund will be issued to the original payment method used during the purchase.

Returns: if applicable

• Items can be returned within 14 days from the date of purchase.
• Ensure the item is in its original condition, unused and is sealed in its original packaging.
• To initiate a return, contact our customer service with your order number.

Exchanges: if applicable

• Ensure the item is in its original condition, unused and is sealed in its original packaging.
• Exchanges are subject to product availability. (Top ups may be applicable)

Shipping Fees:

• Shipping fees for returns and exchanges are the responsibility of the customer unless the fault lies with us. (Example: Wrong items sent, product defects)

Contact:

• If you have any further questions, please contact us.
• Call: (850) 312-8313
• Email: info@firmguards.com