Exchanges & Refunds
Take note: Kindly reach out to us before sending in any return/exchange items.
Replacements
If any of our products arrive defected or damaged, kindly notify us within 7 days from the date of delivery.
Please provide image / video evidence of the product's defects.
Customers are to keep the products unused and unwashed in their original packaging to qualify.
If the case is deemed valid, we will send a replacement.
Exchanges
Exchanges are valid for products that require sizing.
Please contact us for our address before shipping out.
Our exchange window is 14 days from the delivery date.
Customers are to keep the products unused and unwashed in their original packaging to qualify.
If the product's size was sent wrongly, we will cover the shipping cost.
If the product's size was sent as per the order's details, the customer will be responsible for the shipping cost.
Returns
Returns are applicable for defected or damaged goods.
We require images or video recordings as evidence for approvals.
Our returns window is 14 days from the delivery date.
Customers are to keep the products unused and unwashed in their original packaging to qualify.
Refunds
Items that arrive defected or damaged qualify for refunds.
Our refund window is 14 days from the delivery date.
To request for a refund, customers are required to provide image / video evidence of the products.
Customers are to keep the products unused and unwashed in their original packaging to qualify.
Order Cancellations
All order cancellations are to be made within 12 hours from the time you placed your order. If no cancellations are made during this time frame and the order is shipped, we will not be able to make any cancellations. A restocking fee of $10 applies on all cancelled orders.
Kindly send all service requests to support@firmguards.com.
*** Always remember to enclose your order number and name on or in the return package so that we may identify, authorize and process your replacements/exchanges/refunds. ***
Replacements
If any of our products arrive defected or damaged, kindly notify us within 7 days from the date of delivery.
Please provide image / video evidence of the product's defects.
Customers are to keep the products unused and unwashed in their original packaging to qualify.
If the case is deemed valid, we will send a replacement.
Exchanges
Exchanges are valid for products that require sizing.
Please contact us for our address before shipping out.
Our exchange window is 14 days from the delivery date.
Customers are to keep the products unused and unwashed in their original packaging to qualify.
If the product's size was sent wrongly, we will cover the shipping cost.
If the product's size was sent as per the order's details, the customer will be responsible for the shipping cost.
Returns
Returns are applicable for defected or damaged goods.
We require images or video recordings as evidence for approvals.
Our returns window is 14 days from the delivery date.
Customers are to keep the products unused and unwashed in their original packaging to qualify.
Refunds
Items that arrive defected or damaged qualify for refunds.
Our refund window is 14 days from the delivery date.
To request for a refund, customers are required to provide image / video evidence of the products.
Customers are to keep the products unused and unwashed in their original packaging to qualify.
Order Cancellations
All order cancellations are to be made within 12 hours from the time you placed your order. If no cancellations are made during this time frame and the order is shipped, we will not be able to make any cancellations. A restocking fee of $10 applies on all cancelled orders.
Kindly send all service requests to support@firmguards.com.
*** Always remember to enclose your order number and name on or in the return package so that we may identify, authorize and process your replacements/exchanges/refunds. ***